We are committed to providing a high-quality service with our self-employed contractors to our members and the wider writing for wellbeing community in the field of the expressive arts. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We treat as a complaint any expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.
You may wish to give us feedback about a concern or issue, but not wish to label it as a ‘formal complaint’. If this is the case, please speak to a member of the Board about the matter and decide at the end of this conversation whether you wish to follow a formal complaint procedure. Should you agree that you are satisfied with the response and that you do not wish further action to be taken, it will be recorded by the Director in an email to you.
If you have a complaint, which requires our careful attention and further action, please contact a member of the Board with the details.
You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat those who are dealing with your complaint with the same courtesy, respect and fairness.